ICBC Massage Therapy in Downtown Vancouver

ICBC RMT care at 970 Burrard Street, MZ2

If you were injured in a motor vehicle crash, you may be able to start Registered Massage Therapy under your ICBC claim without waiting for a referral.

During the first 12 weeks after an eligible crash, ICBC currently provides 12 pre-approved RMT treatments. Everest Therapeutics can confirm your booking details, match you with a participating Registered Massage Therapist, and tell you your exact copay before your appointment is reserved.

Everest is a dedicated Registered Massage Therapy clinic at 970 Burrard Street, MZ2, in downtown Vancouver. We are open seven days a week from 8:00 AM to 8:00 PM, with a large team of RMTs and appointment options before work, after work, and on weekends.

Start My ICBC RMT Booking Call 604-633-9593

Have your ICBC claim number, Personal Health Number, and crash date ready. We’ll confirm your RMT, appointment details, and exact copay before you book.

ICBC massage coverage at a glance

• 12 pre-approved RMT treatments during the first 12 weeks after an eligible crash
• No physician or nurse-practitioner referral required during this initial period
• ICBC claim number and Personal Health Number required
• ICBC’s current RMT funding limit is $131 for the initial visit
• ICBC’s current RMT funding limit is $107 for a follow-up visit with 45 minutes of one-to-one care
• Everest’s fee may be higher than the amount ICBC funds; we will disclose the exact difference before booking

Coverage information is current for treatments from April 1, 2026 through March 31, 2027. Coverage depends on the circumstances of your claim and ICBC’s rules. Everest provides clinical care and billing assistance but does not make ICBC coverage decisions.

Start your ICBC RMT care in three steps

Step 1: Report the crash to ICBC

Report your crash and obtain an ICBC claim number. If you do not yet have a claim number, start your claim with ICBC before contacting Everest.

Step 2: Contact Everest

Call 604-633-9593 or use the secure ICBC booking request. Have the following ready:

• Your ICBC claim number
• Your Personal Health Number
• The date of the crash
• Your full name and contact information
• Whether you have already used any RMT treatments for this claim
• Your preferred days and times
• Any accessibility or communication support you need for the visit

Please do not include detailed health information in a general website contact form. Clinical information can be collected securely during intake.

Step 3: We confirm everything before booking

Our team will confirm:

• Whether we can direct bill your appointment
• The earliest suitable appointment
• Your exact copay, including any applicable tax
• What to bring and where to go

Start My ICBC RMT Booking

What will ICBC pay, and what will I pay?

As shown above, ICBC funds $131 for an initial visit and $107 for a follow-up visit. Here’s your copay for each:

Your copay:

• Initial visit: $21.74
• Follow-up visit: $28.35

Your copay is the difference between Everest’s fee and the amount ICBC funds. ICBC does not reimburse copays. If you choose a longer appointment or another service outside ICBC’s standard funding, you may be responsible for the additional amount.

Your copay may be covered in whole or in part by an extended healthcare plan, if you have one — check with your provider to see if this applies to you.

Who may be eligible for pre-approved ICBC treatment?

ICBC’s Enhanced Care system provides pre-approved treatment during the first 12 weeks after a crash, regardless of who was responsible, when the claim and treatment meet ICBC’s requirements.

Drivers and passengers may be eligible. Cyclists and pedestrians injured in a crash involving a vehicle can also receive the same range of care and recovery benefits in most cases. Contact ICBC if you are uncertain whether your circumstances qualify.

You do not need a physician or nurse-practitioner referral to use the initial pre-approved treatments.

If your crash occurred more than 12 weeks ago, or you have already used your pre-approved RMT visits, additional treatment may still be considered. We would need to work with ICBC to extend coverage and confirm any pre-approved coverage.

How Registered Massage Therapy may support recovery after a crash

A crash can affect more than the area that first feels sore. People may experience muscle guarding, stiffness, reduced range of motion, or difficulty returning to normal activities. Symptoms and recovery timelines vary from person to person.

An Everest RMT may assess and provide care for concerns such as:

• Neck and shoulder tension
• Back, hip, or rib-area discomfort
• Whiplash-associated muscle tension and restricted movement
• Muscle guarding or soreness
• Headaches associated with neck or upper-back tension
• Soft-tissue strain
• Reduced range of motion
• Discomfort during sitting, sleeping, walking, or daily activity
• Difficulty returning to work, exercise, or ordinary routines

Massage therapy is one possible part of a broader recovery plan. Your RMT will assess whether treatment is appropriate, adapt pressure and positioning to your comfort, and refer you to another health professional when your needs fall outside RMT scope.

Massage therapy does not diagnose or treat a concussion, guarantee pain relief, prevent permanent damage, or promise a particular recovery time. If you have concussion symptoms or other concerning symptoms after a crash, seek assessment from an appropriate medical professional.

What happens at your first ICBC RMT appointment?

Private health history and crash assessment

Your RMT will ask about the crash, your symptoms, relevant health history, current activity limitations, other care you are receiving, and what you hope to improve.

Consent and comfort discussion

Your therapist will explain the assessment and proposed treatment. You can ask questions, request changes, decline any technique, or stop treatment at any time. You and your RMT will discuss positioning, draping, areas to be treated, and your preferred pressure.

Individual assessment

Depending on your symptoms, the assessment may include observation, movement or range-of-motion checks, and testing within the RMT’s scope of practice. The purpose is to understand how soft tissues and related movement may be affecting your function.

Treatment adapted to you

Your care may include focused soft-tissue techniques, myofascial techniques, trigger-point work, joint movement within RMT scope of practice, or other approaches appropriate to the assessment. Early care is not automatically deep or aggressive. Pressure and treatment intensity should reflect your comfort and stage of recovery.

Next steps

Your RMT may discuss expected responses to treatment, activity modification, simple home-care suggestions, and provide you with a treatment plan for future massage therapy care. When another type of assessment or care may be useful, your RMT can explain that recommendation without pressuring you to add services.

Meet the Everest RMTs who accept ICBC appointments

Not every RMT or appointment type is available for ICBC direct billing. Our reception team will match you with a participating Everest RMT based on your symptoms, availability, communication needs, and treatment preferences.

Not sure who to choose?

Tell us what days and times work for you, whether you prefer a gentler or firmer approach, and any language or accessibility preferences. Our reception team will help you find an appropriate participating RMT.

Help Me Choose an ICBC RMT

Why choose Everest for ICBC massage therapy?

A large team with more appointment options

Everest is home to more than 35 Registered Massage Therapists. A larger team means more options for appointment times, treatment approaches, languages, and practitioner fit.

Downtown, open every day

Located at 970 Burrard Street, MZ2, in the Electra Building, across from the Sheraton Vancouver Wall Centre — open 8:00 AM to 8:00 PM, seven days a week, with early, evening, and weekend appointments.

We handle the ICBC paperwork

Reception confirms your appointment, provider, and billing details before treatment starts, so you’re not sorting it out on your own.

Care that stays within scope

Our RMTs provide individualized clinical massage therapy without promising a cure or a guaranteed claim outcome, and will point you to the right next step when a concern falls outside RMT care.

Coordinated options when appropriate

You are not required to book multiple disciplines to receive ICBC massage therapy at Everest. Any recommendation for additional care is based on your individual needs and explained clearly.

Getting to Everest Therapeutics

Everest Therapeutics
970 Burrard Street, MZ2
Vancouver, BC V6Z 2R4
Phone: 604-633-9593
Hours: Monday through Sunday, 8:00 AM to 8:00 PM

Everest is on MZ2 in the Electra Building.

The clinic is close to Burrard, Granville, and Yaletown–Roundhouse SkyTrain stations, with bus service along Burrard and nearby downtown streets.

The MZ2 entrance is wheelchair accessible by elevator from the main lobby. Call 604-633-9593 before your appointment if you need step-free directions, help locating the entrance, communication support, or another reasonable accommodation.

Get Directions Call for Accessibility Help

Important safety information after a crash

Massage therapy is not emergency care. Seek urgent medical assessment if you develop severe or rapidly worsening symptoms, new weakness or numbness, loss of consciousness, severe or unusual headache, difficulty breathing, chest pain, loss of bladder or bowel control, or another symptom that causes immediate concern. Call 911 for an emergency.

Frequently asked questions

Does ICBC cover massage therapy after a car accident?

Eligible patients currently have 12 pre-approved Registered Massage Therapy treatments during the first 12 weeks after a crash. You need an ICBC claim number and Personal Health Number. Coverage remains subject to ICBC’s rules and the circumstances of your claim.

Do I need a doctor’s referral?

No physician or nurse-practitioner referral is required for the initial pre-approved RMT treatments during the first 12 weeks after an eligible crash. If you need care after that period, we would need to work with ICBC to request an extension and confirm any further coverage.

How many RMT treatments are pre-approved?

12, as noted above. Tell reception if you have already received RMT care for this claim at another clinic, so we can track how many you have left.

What does ICBC currently pay for RMT care?

$131 for the initial visit and $107 for a follow-up visit, per ICBC’s current program guide (April 1, 2026 – March 31, 2027).

Will I have to pay anything?

Yes — your copay is $21.74 for an initial visit and $28.35 for a follow-up visit. We will tell you the exact amount, including any applicable tax, before booking. ICBC does not reimburse copays, though an extended healthcare plan may cover some or all of it — check with your provider.

Does Everest direct bill ICBC?

Yes — we direct bill eligible ICBC RMT appointments after reception confirms the claim details. Direct billing is not a guarantee that ICBC will approve or pay every charge. You are responsible for unpaid balances, copays, and charges outside ICBC funding, including no-show fees.

What information do I need to book?

Have your ICBC claim number, Personal Health Number, crash date, contact information, and preferred appointment times ready. Tell reception how many RMT treatments you have already used for the claim.

Can I book online?

Yes — you can use Everest’s dedicated secure ICBC booking request, or call 604-633-9593.

Can I choose my RMT?

You can request a participating RMT, but ICBC appointments are available only with practitioners and appointment types currently set up for the program. If you are unsure, reception can help match you based on availability, treatment approach, language, and comfort preferences.

What should I wear?

Wear comfortable clothing. Your RMT will explain assessment, positioning, and draping. You can remain clothed or undress to your comfort level, depending on the assessment and agreed treatment. You can change or withdraw consent at any time.

What if I was a cyclist or pedestrian?

Cyclists and pedestrians injured in a crash involving a vehicle can receive the same range of care and recovery benefits in most cases. Report the crash to ICBC and confirm your eligibility and claim details.

What if my crash was more than 12 weeks ago?

Additional treatment may still be possible — we would need to work with ICBC to request an extension and confirm any further coverage before it’s treated as approved.

Can I book a longer massage appointment?

Yes, but you would be responsible for the difference in price beyond ICBC’s standard 45-minute follow-up funding. Reception will confirm the exact cost before booking.

What happens if I cancel late or miss my appointment?

ICBC does not pay for missed appointments. Everest currently requires at least 24 hours’ notice to cancel or reschedule. A late cancellation or missed appointment will be subject to a no-show fee.

Can massage therapy treat a concussion?

No. Massage therapy should not be presented as diagnosing or treating a concussion. An RMT may provide care for appropriate musculoskeletal concerns when it is safe to do so, but concussion symptoms require assessment and guidance from an appropriate medical professional.

What is the difference between Everest and Electra Health?

Everest Therapeutics is the Registered Massage Therapy clinic at MZ2, 970 Burrard Street. Electra Health is the related multidisciplinary clinic at MZ1. This page and its booking actions are specifically for ICBC massage therapy provided by Everest RMTs.

Ready to start?

You do not need to figure everything out on your own. Contact Everest with your claim number, Personal Health Number, crash date, and preferred appointment times. We will confirm whether we can direct bill, identify the participating RMT options, and tell you your exact copay before you book.

Start My ICBC RMT Booking

Or call us 604-633-9593